Returns & Refunds

Delivery of goods- Control

Upon delivery of the goods, before signing the waybill that the operator who makes the delivery will ask to sign, the Customer is required to verify:

– that the number of packages delivered corresponds to the number indicated in the transport document. In case of discrepancy, however, collect the goods and indicate on the waybill, in detail, the number of packages actually collected. This discrepancy must be communicated immediately, by e-mail, to the Seller.

– that the packaging is intact (not wet, torn, folded or other) and not altered even in the sealing tape.

In case of obvious breakage, damage or tampering of the packaging, the customer must write on the waybill, in detail, GOODS COLLECTED WITH RESERVE TO CHECK FOR DAMAGE, and give immediate communication, via e-mail, to the Seller.

In case of obvious damage to the products not yet collected, the customer may refuse the delivery by indicating on the waybill the reason for the failure to collect and give immediate notice, by e-mail, to the Seller.

In order to protect hidden damages caused by transport, it is always advisable to write on the waybill the words “GOODS ACCEPTED WITH THE RIGHT TO CONTROL” even if the packaging is intact and without any alteration. Any hidden damage detected, must be communicated to the Seller within 14 days of receipt of the goods, by registered letter with return receipt. WARNING: if the customer accepts the goods and signs the waybill without making the necessary reserves, he will not be able to claim any shortage or damage afterwards, as the signing constitutes verification and acceptance of the conformity of the product.


In the event of non-delivery, the goods will remain in storage for a maximum of five calendar days, after which they will be returned to the sender. The Seller shall not bear, for any reason whatsoever, any costs for the storage of the goods nor those relating to their return, which shall be borne in full by the customer. For this purpose it is necessary that the customer specifies, on the PURCHASE ORDER form or by e-mail at all the information requested by the Seller in order to eliminate this useless increase in costs.

Rules and right of withdrawal

Pursuant to Legislative Decree no. 206/2005, Da Re spa a Socio Unico grants the customer the right of withdrawal. This right, according to the law, can be exercised by the purchaser NO LATER THAN 14 DAYS from the date of receipt of the goods, under penalty of forfeiture of the right.

The communication of withdrawal must be made by registered letter with return receipt to the following address: DA RE SPA a Socio Unico, Via Borgo Nobili 9, 31010 Godega di Sant’Urbano (TV). It is advisable to send an e-mail in advance to The communication must include the references of the order, with number and date.

The returned goods must be intact and sent within 14 days from the date of withdrawal to the following address: DA RE SPA a Socio Unico, Via Borgo Nobili 9, 31010 Godega di Sant’Urbano (TV). The date of shipment with INSURED parcel with CARRIAGE PAID will be considered as proof. Packages returned with CARRIAGE FORWARD will not be collected.

Upon receipt, the goods will be checked and in case of damage a timely communication will be made to the customer, to allow him to report to the courier (if insured) and get a refund.

As provided for by the above-mentioned Legislative Decree, Da Re spa a Socio Unico will promptly reimburse the customer, once the bureaucratic procedures have been completed.

Guarantee for the consumer

The Seller guarantees that the goods sold comply with the declared characteristics.

Information for the treatment of personal data

Pursuant to and for the purposes of art. 13 of Legislative Decree no. 196/2003, the following is hereby made known:

the personal data voluntarily provided when filling in the registration or order form, will be processed, also through the use of computerized and telematic procedures on Data Base, for management, statistical, commercial, promotional, advertising, related to products of DA RE S.p.A. a Socio Unico.

In relation to the aforementioned processing, the subject to whom the personal data refer has the right at any time to obtain confirmation of the existence or otherwise of the data and to know the content and origin, verify its accuracy or request its integration or updating, or correction pursuant to art. 7 of Legislative Decree no. 196/2003. Pursuant to the same article, the interested party has the right to request the cancellation, transformation into anonymous form or blocking of data concerning him/her, even if pertinent to the purpose of collection or for sending advertising or direct sales material or for carrying out market research or commercial communication.

The data controller is DA RE SPA a Socio Unico – Via Borgo Nobili 9 – 31010 Bibano di Godega S.U. – TV.